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WGU Information Technology Management QGC1 Sample Questions:

1. What is a reason an organization would implement unified communications?

A) To maintain legacy systems
B) To expand employee connectivity
C) To reduce reliance on mobile devices
D) To increase paper-based documentation

2. How do leaders use organization as a management strategy?

A) By forming ad hoc teams to foster spontaneous collaboration
B) By building teams for efficiency and productivity
C) By encouraging independent work to enhance creativity
D) By creating informal groups to solve problems flexibly

3. Which step involves validating a user's identity before allowing access to a system or resource?

A) Authentication
B) Confidentiality
C) Authorization
D) Accounting

4. Which feature of a customer relationship management (CRM) system allows sales representatives to track the progress of potential deals?

A) Customer asset tracking
B) Customer segmentation
C) Sales tracking
D) Sales performance metrics

5. A company wants to unify its inventory, production, and financial reporting systems to improve coordination.
Which type of software would support this?

A) Enterprise resource planning
B) Team collaboration scheduling
C) Departmental metrics dashboard tool
D) Digital inventory logging utility

Solutions: