About Oracle Service Center 2021 Implementation Essentials exam torrent

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Website link survey
B) Transactional survey in rules
C) Polling survey
D) Broadcast survey

2. How many rows can be returned by a tabular query?

A) 1000
B) Unlimited
C) 100
D) 100000
E) 10000

3. Which four statements are true about incident rules?

A) A catch-all escalation action has no impact on incident rules.
B) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
C) All incident rules should have an action to transit from the initial state to another state.
D) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
E) A catch-all rulehas no impact on incident rules.
F) Incident rules should have one rule state.
G) Incident rules should have a minimum of two rule states.

4. Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A) Your site has been corrupted with the "Gold" SLA.
B) You have not activated the rules so the updated SLAs are not being applied.
C) The SLA reports will need to be modified to use the new SLA.
D) Updating the SLA will not automatically update the organization's SLA instance.

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
C) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

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