About Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam torrent

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Leave both the chat and email fields limit as blank.

2. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

3. Which three features can be configured in advanced routing?

A) Queue limit
B) Queue segregation
C) Skill relaxation
D) Queue overflow
E) Skill time
F) Queue prioritization

4. Which two statements are true about chat surveys?

A) You can create a chat rule to email a transactional survey to a customer after a chat session.
B) You can create a chat rule to pop up a transactional survey at the end of a chat session.
C) You can send a chat survey only while a customer is on the chat.
D) You cannot link customer data back to the chat that is submitted.

5. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Configure advanced routing.
B) Select the Pull Chat check box in the chat profile.
C) Enable the engagement engine.
D) Select the corresponding pull policy.
E) Select the Chat check box that is associated with an agent's staff account.

Solutions: