About ISEB ITIL Foundation Certificate in IT Service Management exam torrent

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which phase of the ITIL lifecycle provides the following benefit: 'The Total Cost of
Ownership (TCO) of a service can be minimised if all aspects of the service, the processes and the technology are considered during development'?

A) Service Design B.
Service Strategy C.
Service Operation
B) Continual Service Improvement

2. The Definitive Media Library and Definitive Spares are the responsibility of:

A) Access Management
B) Request Fulfilment
C) Service Asset and Configuration Management
D) Facilities Management

3. Which of the following is NOT an objective of Problem Management?

A) Restoring normal service operation as quickly as possible and minimising adverse impact on the business
B) Preventing Problems and resulting Incidents from happening
C) Minimising the impact of Incidents that cannot be prevented
D) Eliminating recurring Incidents

4. What is the name of the area where the definitive authorised versions of all media
Configuration Items (CIs) are stored and protected?

A) Definitive Software Store
B) Software Secure Library
C) Service Knowledge Management System
D) Definitive Media Library

5. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Extreme focus on quality
B) Extreme focus on cost
C) Excessively proactive
D) Excessively reactive

Solutions: