About EXIN ISO / IEC 20000 Foundation exam torrent

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

A) to enable the Service Provider to compare performance with the Customer satisfaction targets and previous surveys
B) to gather information about potential new services that might be interesting for the end users of the services
C) to reduce Incidents during the service delivery process
D) to optimize the resolution processes so that service levels are exceeded

2. What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

A) The organization behaves in a socially responsible way.
B) The environmental needs of the employees in the organization are well looked after.
C) The organization hasless suppliers to deal with.
D) The organization becomes more process focused and thereby more efficient.

3. What triggers a re-test of the Availability and Service Continuity plans?

A) a major disaster having occurred
B) significant periods of unplanned non-availability
C) six months having passed since the last test
D) a major change to the business environment

4. Why are processes required?

A) to be able to define quality objectives in a structured manner
B) to satisfy the needs of major outsource providers
C) to ensure that service issues never arise
D) to provide consistency in the output from activities

5. What level of Capacity is targeted by Capacity Management?

A) sufficient Capacity to meet all current and future demands
B) sufficient Capacity to meet agreed current and future demands
C) sufficient Capacity to meet current demands only
D) sufficient Capacity to meet all development and operational requirements

Solutions: