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About Genesys Cloud Certified Professional - Contact Center Administration exam torrent
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What is the Exam Cost of Genesys GCP GC ADM Exam
GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.
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What are the registration procedure of Genesys GCP GC ADM Exam
Genesys GCP GC ADM Exam Registration Steps
- Provide your payment information.
- Download the PDF files and start studying for the exam.
- Visit the official site of the exam.
- Provide your email address for confirmation.
- Enter your personal details.
What is the duration of the Genesys GCP GC ADM Exam
- Language: English
- Length of Examination: 120 Minutes
- Number of Questions: 45
- Passing score: 55%.
- Format: Multiple choices, multiple answers
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Campaign and contact list setup - Outbound dialing modes |
| Topic 2: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Platform components and services - Security and compliance fundamentals |
| Topic 3: Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Queues, skills, and language routing - Wrap-up codes and after-call work |
| Topic 4: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Data actions and integrations - Inbound/outbound call flows |
| Topic 5: Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Quality evaluation and recording - Standard and custom reports |
| Topic 6: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Organizations, divisions, and sites - Role-based access control |
