About Avaya Proactive Contact Implementation and Maintenance exam torrent

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Communication Manager (CM) 3.1 or later
D) Avaya Enhanced Network Bus Controller (ENBC)

2. What does the Expert Calling Ratio setting determine?

A) how many calls to place, based on the ratio of idle agents and agents on calls
B) when to place outbound calls for agents while in work time
C) when to place outbound calls for agents while in idle time
D) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
E) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)

3. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Primary Proactive Contact Details
B) Email Server Details
C) Database Server Details
D) Secondary Proactive Contact Details
E) WebLM Server Details

4. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) Max Additional Units in Editor
B) MAXJOBS in master.cfg
C) Max Records In Editor
D) MAX_EXPANSION_UNIT in master.cfg

5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Event SDK
B) Agent API
C) VLTerm
D) SSH

Solutions: