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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) witness
B) ws_portal
C) ws_er
D) CRN_CS

2. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
D) Assign multiple roles to the user to customize permissions.

3. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) WebDAV Publishing
B) enable Network DTC access
C) ASP CGI
D) MessageQueuing
E) ActiveServerPages

4. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the TP address of the ACCCM server
B) the Windows 2008R2Enterprise Product Key
C) the MAC address of the ACCCM server
D) the server type and model number

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Enable the ACCCM In Range feature in the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

Solutions: