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Skills Tested in Microsoft MB-240 Exam

According to the blueprint of this test, candidates will need to demonstrate the following skills if they want to pass MB-240 exam:

• Work order management

  Within this scope, the candidates will need to demonstrate their expertise in describing the lifecycle of a work order. Therefore, they should know how to configure work orders or booking status depending on the business context. Also, they should know how to manage and create work orders and be prepared for incident management. Managing and creating agreements is an additional topic included in this section. Overall, here, applicants will get to know more about functional locations, inspections, dashboards for field service metrics, incident kinds, automatic generation, invoices, and SLAs.

• Field service mobility management

  This part includes topics dedicated to mobile app installation. Candidates will go through all configuration stages meaning that they will learn how to identify the requirements for the supported platforms. Also, they should be prepared to work offline and use the Field Service Mobile app for Dynamics 365 Remote Assistant and Connected Field Service. Another subtopic included in this section is dedicated to mobile app configuration. So, the candidates should know how to configure the steps and actions for Field Service Mobile management and application. Also, they should know how to configure sync filters and offline data, as well as customizing Mobile Offline capabilities.

• Purchasing and inventory management

  Exam-takers will need to demonstrate that they know how to manage customer assets. Thus, they will know how to configure and create the right uses for customer assets together with configuring 3D asset models. Another category included in this section is dedicated to warehouse and inventory management. For example, candidates will know how to set up warehouses and inventory, view product inventory, as well as adjusting inventory levels. Another subtopic included in this domain focuses on product returns and purchasing management. Additionally, this sector is essential to ensure customer satisfaction. This means that the exam-takers should know how to create purchase orders and how to finalize returns and create the proper return merchandise authorization.

Structure of MB-240 Test

The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.

 

NEW QUESTION # 72
You are a technician at Contoso Electronics, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 73
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

• A. Update the Security Roles for all Bookable Resources within Dynamics 365.
• B. Update the Security Roles for the FSM project within Woodford.
• C. Update the Priority for the FSM project within Woodford.
• D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq

NEW QUESTION # 74
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal. What should you recommend?

• A. Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
• B. Select the Partner portal template to deploy the Field Service customer experience portal.
• C. Deploy the Field Service customer experience package with any portal.
• D. Deploy the Field Service customer portal as a standalone experience.

Answer: D

NEW QUESTION # 75
Drag and Drop Question
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 76
You are implementing Microsoft Dynamics 365 Field Service.
Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.
You need to update the quantity on hand of all the products within the Main Warehouse.
What should you do?

• A. Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.
• B. Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.
• C. Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the quantity On Hand value for the products associated with the Main Warehouse.
• D. Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.

Answer: B

NEW QUESTION # 77
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?

• A. Yes
• B. No

Answer: A

NEW QUESTION # 78
Drag and Drop Question
You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.
Which four steps should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 79
Drag and Drop Question
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order

NEW QUESTION # 80
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

• A. Service
• B. Inventory
• C. Non Inventory
• D. Product

Answer: B,C

Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.

NEW QUESTION # 81
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?

• A. Yes
• B. No

Answer: B

Explanation:
Set resource work hours is missing.

NEW QUESTION # 82
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?

• A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
• B. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
• C. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
• D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Answer: A

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central- work-orders

NEW QUESTION # 83
Your customer is interested in embedding canvas apps to leverage the flexibility of canvas apps in model-driven forms.
You need to explain the benefits achieved by embedding a canvas app in a model-driven form.
What are three benefits? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. It triggers Microsoft Power Automate flows from buttons in the embedded canvas app.
• B. It provides an iFrame for a Microsoft Power BI report.
• C. It provides the ability to use and update data from other data sources.
• D. It converts JavaScript to low-code or no-code logic.
• E. It eliminates the requirement for a full user license.
• F. It performs complex logic in model-driven app forms that is otherwise only possible with coding.

Answer: A,C,F

NEW QUESTION # 84
Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Create a Field Service portal.
• B. Ensure the resource's image has been uploaded.
• C. Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
• D. Create the Customer Experience homepages in the Administrative settings.

Answer: A,C

NEW QUESTION # 85
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-assistant
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board

NEW QUESTION # 86
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
Does this meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION # 87
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

• A. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
• B. Check sync filter on Bookable Resource Booking View.
• C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
• D. Check that FSM app is synching to server.
• E. Check Drip Scheduling setting on the Bookable Resource.

Answer: A,C,E

Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing

NEW QUESTION # 88
Your customer recently implemented Return Merchandise Authorization (RMA).
Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.
What is your recommendation for the most efficient solution?

• A. Suggest a Warehouse Management System (WMS) for this customer.
• B. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
• C. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.
• D. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.

Answer: A

NEW QUESTION # 89
......

In sum, the Microsoft MB-240 exam represents a valuable opportunity for individuals who are looking to gain expertise in Field Service management and enhance their skills as functional consultants. MB-240 exam covers a broad range of topics, including scheduling and dispatching resources, inventory management, and the integration of Field Service with other Dynamics 365 applications. Passing MB-240 exam requires a comprehensive understanding of the field and the ability to implement industry best practices into a solution that meets customers' needs.

 

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