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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
C) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
D) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.

2. What has to be considered in the service design stage according to ITIL?

A) the design of the service catalog
B) the design of Service Level Agreements
C) the design of functions and applications
D) the design of measurement systems, methods, and metrics

3. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server, IBM SmartCloud Control Desk - Entry
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server. IBM SmartCloud Control Desk

4. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) A proactive service level agreement modeling and enforcement solution.
C) An automated, self-service catalog for requesting end-to-end service provisioning.
D) A comprehensive IT asset and service management solution.

5. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli License Compliance Manager
D) IBM Tivoli Usage and Accounting Manager
E) IBM Tivoli End Point Manager

Solutions: