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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| Topic 2: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Create help channels for user support - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 3: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
| Topic 4: Channel & User Group Administration | 28% | - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies - Manage user groups and channel permissions |
| Topic 5: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) |
| Topic 6: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings |
| Topic 7: Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
Salesforce Certified Slack Administrator Sample Questions:
1. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
C) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
D) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
2. You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)
A) Minimize the number of multi-workspace channels to administer.
B) Take into account the cultural dynamics within the company.
C) Ensure users can frequently and easily switch between workspaces throughout the day.
D) Identify an appropriate set of Workspace Owners and Admins for each workspace.
3. You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)
A) Create custom profile fields for members to add standard attributes to their profile.
B) Use the Custom Profile API to sync attributes to your analytics dashboard.
C) Use the Analytics API to sync attributes to your analytics dashboard.
D) Use the SCIM API to sync attributes to your member profiles.
4. Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?
A) Identify the most active members and ask them to post more in public channels.
B) Provide additional learning and host a Slack day.
C) Ask the Sales team to react with :eyes: when they have read a message.
D) Instruct Sales managers to use more @channel's and @here's in their announcements.
5. You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
A) Roles Admin
B) Channels Admin
C) Compliance Admin
D) Users Admin
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
