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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks has an existing customer Experience Cloud portal that is performing well.
Which has the highest probability of increasing customer engagement?

A) Choosing personalized branding
B) Customizing page layouts
C) Recognizing peers with badges

2. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

A) They can complete actions with a single click.
B) They can add records to Favorites.
C) They can organize items in the utility bar.

3. Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?

A) Arrange pages in the navigation menu by alphabetical order.
B) Have users sort the cards based on similar categories or groups.
C) Compare two versions of the navigation menu mockups to see which performs better.

4. What is a goal of usability testing?

A) A Learning about the user's behavior and preferences
B) Showing users how to use the design in the right way
C) Identifying the best variation of a page

5. Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.
Which out-of-the-box design approach should be recommended?

A) Use unique sites under digital experiences for each audience and tailor the look and feel of each.
B) Create a custom theme for each audience and apply it to the same site.
C) Create branding sets and assign them to each audience using audience targeting.
D) Use custom CSS to override the default template and Theme panel styles.

Solutions: