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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Service management practices - Technical management practices |
| Topic 2: ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Service value chain - Governance |
| Topic 3: The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Value streams and processes - Information and technology |
| Topic 4: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
EXIN ITIL Foundation (V4) Sample Questions:
1. What varies in size and complexity, and uses functions to achieve its objectives?
A) A risk
B) An outcome
C) An organization
D) A practice
2. Which Practice includes management of workarounds and known errors?
A) Monitoring and event management
B) Problem management
C) Incident management
D) Service configuration management
3. Which service transition process provides guidance about converting data into information?
A) Service asset and configuration management
B) Service validation and testing
C) Change evaluation
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D) Knowledge management
4. Which practice handles all pre-defined user-initiated service actions?
A) Incident management
B) Deployment management
C) Service level management
D) Service request management
5. Which dimension includes a workflow management system?
A) Organizations and people
B) Partners and suppliers
C) Information and technology
D) Value streams and processes
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
