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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 2: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 3: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Topic 5: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 6: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 7: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?
- A. Infrastructure and platform management
- B. Monitoring and event management
- C. Problem management
- D. Software development and management
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An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
- A. Canary testing
- B. A/B testing
- C. Blue/green deployments
- D. Automated testing
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Which statement about safety culture is CORRECT?
- A. It encourages collaboration and discourages conflicting opinions
- B. It ensures that people are protected from danger
- C. It treats failures as learning and improvement opportunities
- D. It eliminates flaws in a complex system
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A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?
- A. Engage
- B. Obtain/build
- C. Retire
- D. Support
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Which is a characteristic of a digital organization?
- A. Digital technology enables minor business transformation
- B. Digital technology enables IT to support business as usual
- C. Digital technology is mostly used for primary activities
- D. Digital technology is mainly used for supporting activities
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