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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A) Include the Resource Availability Work Rule in the Scheduling Policy.
B) Include the Match Territory WorkRule in the Scheduling Policy.
C) Mark the Service Territory's Resources as Required on the Service Appointments.
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.

2. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add new Status to the Case.
B) Add new status to Status Transitions.
C) Add new Status to the Service Appointment.
D) Add the Status Transitions to the Technicians' Profile.

3. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Product Transfer
B) Return Order
C) Product Receipt
D) Work Order

4. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) The Service Appointment's parent record can be shared with the assigned resource.
B) A Service Appointment can be shared by clicking Sharing on the record.
C) Auto-generated scheduled Service Appointments will be shared with resources.
D) Make the dispatcher the assigned resource on the Service Appointments.

5. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Create a custom Gantt action to call an Apex class to reschedule appointments.
B) Define a Global Optimization job to run hourly.
C) Write a batch Apex class to unschedule low priority work orders.
D) Apply the Reshuffle action within the Gantt.

Solutions: