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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
How can you use your customer's system data for an SAP Note Search? (Choose three)
A. Select the customer's software components in the 'Validity' section of the Note Search.
B. Select the customer's product version in the 'Validity' section of the Note Search.
C. Copy and paste the configuration information into the 'Validity' section of the Note Search.
D. Add the customer's system ID to the search terms.
Question 2
Which information can be stored in the SAP Solution Manager system? (Choose two)
A. Finance data
B. Incident and problem information
C. Service level information
D. Customer data for customer relationship management (CRM)
Question 3
How can you access the keyword documentation in the ABAP Editor?
A. Double-click the keyword
B. Mark the keyword and press F4
C. Mark the keyword and press F1
Question 4
What can you do if a program behaves differently in batch than in a dialog? (Choose two)
A. Search globally in the program for SY-BATCH.
B. Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
C. Run the program in batch and select Environment Analysis.
D. Run the program in batch and click on DEBUGGING.
Question 5
What can you do with Data Dictionary? (Choose two)
A. Define ABAP coding.
B. Lock a database table against any change by an ABAP program.
C. Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
D. Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: B,C | Question 3 Answer: C | Question 4 Answer: A,B | Question 5 Answer: C,D |
