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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 3: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 4: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 5: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 6: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 9: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
SAP Certified - SAP Field Service Management Sample Questions:
1. In which cases can smartforms be used?
There are two correct answers.
A) To ensure the technician captures data on-site
B) For error analysis and resolution steps
C) To navigate to a job location
D) To assign a technician to a job
2. Which of the following features are part of company configuration?
There are four correct answers.
A) Admin policy groups
B) Company settings
C) Service workflows
D) Password policy
E) Screen configuration
F) Custom translations
3. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) False
B) True
4. The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
A) False
B) True
5. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,C,E,F | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
