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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integer
B) Integrity
C) Integration
D) Integral

2. How can you setup SAP EarlyWatch Alert?

A) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
B) Connecting to SAP Service Marketplace and setting up the parameters
C) Connecting to SAP Service Marketplace and defining your landscape
D) Using SMSY transaction to create your logical components first, if this is not already done

3. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Send the customer as much documentation as possible so they can find the solution themselves.
B) Take as much time as you need to think about the customer's issue on your own.
C) Good working relationships with colleagues with whom you can share and discuss ideas.
D) Call the customer and tell them that you cannot progress their message.

4. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The reporter has selected the correct SAP support center.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The problem description is a summary.

5. What does component refer to when creating a message?

A) The component is an attribute that allows a classification from the application perspective.
B) Components are part of a report.
C) The component is an attribute used to identify the system.
D) Components are part of data dictionary.

Solutions: