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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
| Topic 2: Customer Discovery | 17% | - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Document business requirements and user stories |
| Topic 3: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation |
| Topic 4: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| Topic 5: User Story Development | 20% | - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Break down epics into manageable user stories - Write clear and actionable user stories |
Salesforce Certified Business Analyst Sample Questions:
1. The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?
A) Meet with the executive leadership team to accurately understand the business need.
B) Understand and document the data quality issues reported by the data science team.
C) Shadow the sales team to observe process for entering data into Accounts and Opportunities.
2. The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?
A) Value Stream Map
B) Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
C) Detailed Process Map
3. A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
A) Gap analysis document
B) Numerical framework
C) INVEST checklist
4. Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?
A) Define roles, responsibilities, and processes.
B) Find and install a backlog grooming app from AppExchange.
C) Give priority to the earliest requested dates.
5. In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
A) Test
B) Deploy
C) Build
D) Plan
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
