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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: macOS Installation and Configuration | - System installation and recovery
|
| Topic 2: Macintosh Hardware Service | - Hardware diagnostics and troubleshooting
|
| Topic 3: Troubleshooting and Maintenance | - System performance issues
|
Apple Macintosh Service Sample Questions:
1. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A) Discharge the CRT and establish an ongoing ground.
B) Lay the product on its side so it will not fall over.
C) Order all available service parts for the appropriate configuration of the product.
D) Gather all necessary tools and perform all preliminary steps.
E) Disconnect and reconnect all internal cables.
2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A) Can you open any files?
B) Can you open other AppleWorks files?
C) What version of AppleWorks are you using?
D) Is your Mac connected to a network?
3. The two primary goals of troubleshooting are _____ and _____. SELECT TWO
A) running as many diagnostics as possible
B) using as many parts as possible
C) repairing a product cheaply
D) repairing a product properly
E) repairing a product quickly
4. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) Blinking question mark at startup
B) No video at startup
C) Error beep at startup
D) Distorted video at startup
5. Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?
A) Avoid touching the cables near the processor.
B) Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
C) Remove both heat sinks before replacing either processor.
D) Leave the heat sinks removed for at least thirty minutes before replacing the processor.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D,E | Question # 4 Answer: C | Question # 5 Answer: B |
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