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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A) Replace the patch cord of the IP Phone, and if it boots up, make a call.
B) Check for an indicator light where the IP Phone is connected and listen for a dial tone.
C) Attempt to ping the IP Phone and make a call if the ping is successful.
D) Validate that the gateway IP address is present in the IP Phone configuration.

2. A customer has 25 users who are using one-X Portal, and they have the UCMv2 installed on their IP Office 500 V2 system.
What is the maximum number of voicemail ports supported on the Voicemail Pro in this scenario?

A) 25
B) 30
C) 20
D) 40

3. A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A) Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
B) Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
C) Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
D) Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
E) Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

4. Session Border Control is an essential component for QoS, security, and routing for a customer using which two protocols? (Choose two.)

A) PSTN
B) SIP
C) H.323
D) ISDN
E) MPLS

5. When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

A) Voicemail Off
B) Voicemail On
C) Voicemail Node
D) Voicemail Call

Solutions: