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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which filter type should you use in a report to display data in a tree structure?

A) Slicing by bucket
B) Auto filter
C) Rollup
D) Slicing by column

2. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) Views do not depend on the number and purpose of the interface that your organization uses.
B) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) View cannot be renamed or deleted but only modified.
E) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

3. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services should only be used for read-only data.
D) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

4. Which three types of answers can be added to the knowledge base? (Choose three.)

A) HTML
B) File Attachment
C) TEXT
D) XML
E) URL

5. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
B) Once a user rejects the article, the system automatically deletes the article.
C) A Workflow process can only be used while creating and editing the articles.
D) In Workflow you cannot reassign a task to another user or team.
E) Once a user rejects the article, it moves to the previous step.

Solutions: