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About Avaya 33820X Exam Braindumps
Talk to candidates after the 33820X exam and you will hear very different stories: some found the real test harder than expected, others got stuck on a handful of questions, and some were unsure where to even begin with Avaya Aura® Call Center Elite & Elite Multichannel Solution Design preparation.
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Overview | - Elite and Elite Multichannel positioning - Avaya Aura Call Center architecture overview |
| Solution Design Considerations | - Security and compliance considerations - High availability and disaster recovery design - Capacity planning and performance tuning |
| Core Architecture and Components | - Call routing and ACD fundamentals - System scalability and redundancy design - Avaya Aura platform components integration |
| Call Center Elite Functionality | - Skill-based routing and queue design - Agent and supervisor features - Inbound and outbound call handling |
| Integration and Deployment | - Deployment models and migration strategies - CRM and CTI integration - Third-party system interoperability |
| Operations and Support | - Monitoring and reporting tools - Troubleshooting methodologies - Best practices for ongoing maintenance |
| Elite Multichannel Capabilities | - Omnichannel interaction handling (voice, email, chat) - Digital engagement and routing strategies - Customer experience design considerations |
Before You Buy: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design FAQ
Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture.
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design material is developed by a dedicated research team whose members bring rich hands-on IT experience, including past work for international IT corporations. That background shapes both the questions and the way they are organized for study.
Each Avaya Aura® Call Center Elite & Elite Multichannel Solution Design question is drawn from a large body of technical knowledge and analyzed before it enters the bank. Questions that are no longer relevant to the current exam are removed, while new material is added as the exam evolves, so the set you study stays lean and current.
- Integration and Deployment ()
- Solution Design Considerations ()
- Core Architecture and Components ()
Begin with the topics where your confidence is lowest, then confirm the rest.
The package includes 65 practice questions for the 33820X exam, covering the current Avaya Aura® Call Center Elite & Elite Multichannel Solution Design objectives with verified answers.
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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. PRI
- B. SIP
- C. EC500
- D. CTI
Correct Answer: B,D 🗳️
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Secure
- B. ReadyNow
- C. Custom
- D. Enterprise
Correct Answer: B 🗳️
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Shared hardware and shared software
Correct Answer: B 🗳️
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 320
- B. 80
- C. 160
- D. 20
Correct Answer: A 🗳️
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A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Backup
- B. Active-Active
- C. Primary-Secondary
- D. Active-Passive
Correct Answer: D 🗳️
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